Frequently asked questions
On each product page, you can choose your favourite design cover from over 100 different cover options. Then add your custom text (name/ year/ quote), choose your elastic option, and your preferred metal wire & corners. Please double-check all spelling and details, as we rely on this information to create your item.
We’re happy to make changes if your order hasn’t yet been processed. Please reply to your order confirmation email as soon as possible with your requested changes.
Due to the handmade and personalised nature of our products, cancellations or changes cannot be made once we’ve started processing your order. We’ll do our best to accommodate your request, but changes cannot be guaranteed after processing has started.
Unfortunately, once we’ve started making your order, we cannot cancel it. If you need help, email us as soon as possible and we’ll do our best to assist.
Personalized items are typically ready within 10 business days. For non-personalised items, please allow 2-3 wordking days. During peak seasons or promotions, processing may take slightly longer. If you need a faster turnaround, please contact us before placing your order so we can confirm whether we can accommodate your request.
No — we currently ship to Malta and Gozo only.
We offer three convenient options:
Pick-up by appointment (free — we’ll contact you to arrange a day/time)
Maltapost Courier Service — €6 (free on orders €60+)
Easipik Locker Service — €4.50 (free on orders €50+)
We’ll email you when your order is ready for pick-up or send tracking details for delivery, depending on what you selected at checkout.
Yes! Collect your planner from our workshop at Triq Dun Xand Cortis, Birkirkara, Malta.
We do not have a physical shop, so collection is by appointment only once your order is ready.
For personalised items, we aim to complete orders within 7 business days (Monday–Friday, excluding public holidays). During busy seasons, this may take up to 10 working days.
You’ll receive an email once your order is ready for pick-up or shipped with tracking information.
Wirebound Planners: Ready-to-use planners with fixed pages and durable o-wire binding. Perfect for those who want a sleek, professional planner without needing to add inserts. Available in a variety of layouts, including daily, weekly, monthly, and wellness planners. Ring Binder Planners: Customisable planners with vegan leather covers and interchangeable inserts. Ideal if you want a planner that evolves with your needs. You can mix and match inserts, dashboards, and add-on pages to create a system that suits your lifestyle.
Yes! For Wirebound planners, our Add-On Pages let you expand your planner exactly how you want. Choose from daily, weekly, monthly, goal trackers, habit trackers, dashboards, and more. They are designed to fit perfectly in our Ring Binder planners, giving you ultimate flexibility. Ring Binder planners are fully refillable — simply add new inserts as needed. This allows you to reuse your leather cover year after year.
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