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Frequently Asked Questions
How do I personalise my planner?
On each product page, you can choose your favourite design cover from over 100 different cover options. Then add your custom text (name/ year/ quote), choose your elastic option, and your preferred metal wire & corners. Please double-check all spelling and details, as we rely on this information to create your item.
Can I make changes to my order after placing it?
We’re happy to make changes if your order hasn’t yet been processed. Please reply to your order confirmation email as soon as possible with your requested changes.
Due to the handmade and personalised nature of our products, cancellations or changes cannot be made once we’ve started processing your order. We’ll do our best to accommodate your request, but changes cannot be guaranteed after processing has started.
Can I cancel my order?
Unfortunately, once we’ve started making your order, we cannot cancel it. If you need help, email us as soon as possible and we’ll do our best to assist.
How long does it take to receive my order?
Personalized items are typically ready within 10 business days.
For non-personalised items, please allow 2-3 wordking days. During peak seasons or promotions, processing may take slightly longer.
If you need a faster turnaround, please contact us before placing your order so we can confirm whether we can accommodate your request.
Do you deliver outside of Malta?
No — we currently ship to Malta and Gozo only.
What delivery options are available?
We offer three convenient options:
Pick-up by appointment (free — we’ll contact you to arrange a day/time)
Maltapost Courier Service — €6 (free on orders €60+)
Easipik Locker Service — €4.50 (free on orders €50+)
We’ll email you when your order is ready for pick-up or send tracking details for delivery, depending on what you selected at checkout.
Can I pick up my order in person?
Yes! Collect your planner from our workshop at Triq Dun Xand Cortis, Birkirkara, Malta.
Google Maps Link
We do not have a physical shop, so collection is by appointment only once your order is ready.
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